Privacy Policy

Effective Date: October 18, 2026
Business Name: LuxeLetter
Website: https://luxeletter.ca/
Location: Calgary, Alberta, Canada

1. Introduction

LuxeLetter (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit https://luxeletter.ca/, contact us, purchase personalized products, or book our services.

Our services may include custom engraving, calligraphy, personalized gifts, wedding details, corporate gifting, and live event or brand activation services.

By using our website or providing us with personal information, you acknowledge the practices described in this Privacy Policy, subject to any rights and requirements under applicable law.

2. Personal Information We Collect

Depending on how you interact with LuxeLetter, we may collect the following categories of personal information.

Information You Provide

When you contact us, request a quote, place an order, or book a service, we may collect:

  • Your name.

  • Email address and telephone number.

  • Billing and shipping addresses.

  • Order details and personalization instructions.

  • Names, dates, messages, logos, or other content you ask us to engrave or customize.

  • Event details, including event dates, locations, schedules, and booking requirements.

  • Information you include in messages, inquiries, feedback, or customer service requests.

Please avoid sending sensitive personal information unless it is genuinely necessary for your request.

Payment Information

If you make a purchase or pay for a booking, payment information may be processed by our payment service provider.

Depending on the payment method, we may receive information such as payment status, transaction references, billing details, or limited payment card information.

We do not intentionally collect or retain full payment card details through our website unless a payment arrangement specifically requires it and appropriate safeguards are in place.

Payment processing may be subject to the payment provider's own privacy policy and terms.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, depending on the website technology and tools in use. This may include:

  • IP address and general location information derived from it.

  • Browser type, device type, and operating system.

  • Pages visited, links clicked, and time spent on the website.

  • Referring websites and general browsing activity.

  • Cookies and similar tracking technologies.

We use this information only for purposes that are appropriate and permitted by applicable law.

3. How We Use Your Information

We may use personal information to:

  • Respond to questions, inquiries, and quote requests.

  • Prepare quotations and manage orders.

  • Create personalized products and complete customization requests.

  • Schedule and deliver events, workshops, or other booked services.

  • Process payments, refunds, and related transactions.

  • Arrange shipping, delivery, or pickup.

  • Communicate about orders, bookings, changes, and customer support.

  • Operate, maintain, secure, and improve our website.

  • Understand website performance and visitor interactions where appropriate.

  • Prevent fraud, address security concerns, and protect our business and customers.

  • Maintain business records and comply with legal obligations.

  • Send promotional communications where permitted and, when required, with your consent.

We will not use your personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by law.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, measure website performance, and, where applicable, support advertising or marketing.

Cookies are small files stored on your device by a website.

Depending on the tools installed on our website, cookies may include:

  • Essential cookies: Help the website operate properly.

  • Preference cookies: Remember settings or preferences.

  • Analytics cookies: Help us understand how visitors use our website.

  • Advertising cookies: May be used to measure advertising effectiveness or personalize advertising where applicable.

You may be able to manage cookies through your browser settings or any cookie preference tool provided on our website. Disabling certain cookies may affect website functionality. Where required by law, we will obtain consent before using non-essential cookies or similar tracking technologies.

5. How We Share Personal Information

We do not sell your personal information for money.

We may share personal information with third parties when reasonably necessary to operate our business, fulfill your requests, or meet legal obligations. These parties may include:

  • Website hosting and technology providers: To host and maintain our website.

  • Payment processors: To process transactions and payments.

  • Shipping and delivery providers: To deliver products and fulfill orders.

  • Booking and communication providers: To manage inquiries, appointments, and customer commu